We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Trustpilot is seeking an experienced VP Product Management, Consumer & Trust, to have an integral part in shaping the future of our consumer product suite and Trust & Transparency initiatives. Reporting directly to the Chief Product Officer, this leadership position will oversee a diverse team of 7 Product Managers, driving the strategic vision and execution of our consumer decision engine. We are looking for an individual who will exemplify our goal of becoming the epitome of dependability, applying extensive product management skills, a zest for engaging with consumers, and a steadfast promise to enhancing trustworthiness in digital environments.
What you’ll be doing:
- Strategic Leadership: Develop and execute an evolving 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal currency of trust. Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are.
- Product Innovation: Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot. This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others.
- Consumer Engagement: Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience. Develop features that support discovery, personalization, and mobile adoption.
- Market Expansion: Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
- Team Leadership: Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability. Ensure your team is equipped with the tools and knowledge to excel in their roles.
- Data-Driven Decision Making: Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
- Stakeholder Engagement: Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs. Represent Trustpilot’s product vision in external forums and with key partners.
Who you are:
- Proven Leadership: Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products. Experience leading product teams in high-growth technology companies is desirable.
- Strategic Thinker: Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust. Familiarity with the competitive landscape of review platforms and consumer decision engines.
- Consumer-Centric: Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms. Experience with gamification, personalization, and mobile-first strategies.
- Technical Expertise: Solid grasp of current technology trends, product development methodologies, and tools. Experience with AI, machine learning, and data analytics is highly desirable.
- Collaborative Mindset: Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability.
- Analytical Skills: Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available – you can opt in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms
- Employee discounts to restaurants and shops
- Tax Free Travel (DSB)
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!
Sales Development Representative – (Mandarin Speaking)
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Sales Development Representative – Asia Region (Mandarin Speaking)
Trustpilot is currently recruiting for an Account Development Representative to be part of our Account Development Representative team for the Asia region but based out of Melbourne, Australia.
You will play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere!
As an Account Development Representative, you will identify key accounts to target, engage them with tailored content, uncover their business/technical challenges, and position Trustpilot internally as the right solution for them.
You will proactively contact the various prospects (inbound and outbound) through phone, email and LinkedIn to generate leads that can be qualified and passed over to our Sales Executives to convert.
You will have a clear career development plan to become an Sales Executive should you want to. We will provide you with all the necessary tools, guidance and mentoring to achieve your goals.
We are very proud to be one of the most viewed websites in the world and our customers partner with us to help them become better, to be seen more and to sell more.
If you share our values of being open, transparent and collaborative and you want to sell a solution that you can really be excited about, then please read on…
What You’ll Be Doing:
- Be responsible for actively approaching potential new customers for Trustpilot by telephone, email and other channels.
- Research all inbound leads, discussing Trustpilot with the key stakeholders in these businesses.
- Research prospects and identify key stakeholders in order to generate interest and develop a good rapport within the Asian market.
- Set up demos and calls between prospective customers and the sales executives.
- Support our Sales Executives, who will work together with you to acquire new customers.
- Develop a high-quality pipeline for our sales teams via lead development and qualified sales opportunities.
- Proactively seek new business opportunities in the market.
- Consistently reach and exceed key performance indicators including lead generation and qualified appointments on a monthly basis.
- Develop skills necessary for promotion to becoming a Sales Executive.
Who You Are:
- Driven individuals looking for their first or second position in sales
- Fluent in Mandarin (Speaking, Reading and Writing) and English
- Ambitious, motivated and performance-orientated with the resilience to consistently overcome objection
- Aiming for a career in sales along with the desire to grow with our team
- Motivated by exceeding targets and performance measurement
- Professional persistence.
- Ability to think on your feet and make a compelling introduction to prospects
- HUNTER mentality
We offer:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday (plus bank holidays) along with 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Superannuation, salary continuance and life insurance
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
- Paid parental leave
- Cycle to work scheme
- A buzzy office with a fully stocked fridge and all the snacks and refreshments you can ask for There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team
- The opportunity to be involved in and support programs such as Trustpilot Women in Leadership (TWIL) – an employee-led initiative designed to foster strong leadership at Trustpilot by identifying, empowering and equipping high-performing women to move into leadership positions
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!
